Terms and conditions

Last updated: 24 October 2026

1. Who we are

Rawabi & Gulf Marvel Co. Ltd. (شركة روابي ومعجزة الخليج المحدودة), Commercial Registration 1010299095, Office 16, Jamas Building, Olaya Thalatheen, P.O. Box 62681, Riyadh 11595, Saudi Arabia. Phone +966 11 216 0987, email info@gulfmarvel.com.

2. What these terms cover

These terms apply when you use this website and when you order products through our online shop. Supply, installation, programming and maintenance projects are covered by the quotation or contract for that project.

By placing an order you accept these terms. Please read them together with our Privacy Policy.

3. Products

We sell genuine manufacturer parts. Photos are for illustration; the part number and the description define the product.

Please make sure the part is right for your system. If you are not sure, send us the part number or a photo of the label and our engineers will check it before you order.

4. Prices and quotations

Prices are in Saudi riyals (SAR) and include 15% VAT unless shown otherwise. The delivery fee, if any, is shown at checkout before you pay.

Products marked “Request a quote” are priced in a written quotation. A quotation is valid for the period stated on it.

If a price is clearly wrong because of an error, we will contact you before we deliver. You can then confirm the order at the correct price or cancel it with a full refund.

5. Orders

After you order, you receive an email with the order details. The sale is agreed when we confirm the order.

If a product is not available, we will tell you and offer a delivery date, an alternative, or a full refund.

6. Payment

Online payments are made by mada, Visa or Mastercard through Moyasar, a licensed payment gateway in Saudi Arabia. Your card details are entered on the payment gateway and are not stored by us.

For orders by quotation, payment terms are stated in the quotation.

7. Delivery

We deliver within the Kingdom of Saudi Arabia only. You can also collect your order from our Riyadh office.

The estimated delivery time is confirmed with your order. If delivery is more than 15 days late, you may cancel the order and receive a full refund, unless we agreed another date with you.

Please check the package when you receive it and tell us within 3 days about any visible damage or missing items.

8. Cancellation and returns

You may cancel your order and return the products within 7 days of receiving them for a full refund, if they are unused, in their original condition and packaging, and with the invoice.

These products cannot be returned:

• Products ordered or imported specially for you, unless they are defective
• Products that have been installed, programmed, connected or used
• Software, licences and digital products

The return delivery cost is paid by you, unless the product is defective or not what you ordered.

Refunds are paid to the original payment method within 14 days after we receive the returned product.

9. Defective or wrong products

If a product is defective or not what you ordered, contact us and we will replace it, repair it or refund it. Products carry the manufacturer’s warranty where one applies.

10. Installation and technical services

Installation, programming and commissioning are not included in a shop order unless stated. We are happy to quote for them.

11. Liability

As far as Saudi law allows, we are not liable for indirect or consequential loss, or for damage caused by installation, programming or use by others that does not follow the manufacturer’s instructions.

12. Website content and trademarks

The content of this website belongs to Rawabi & Gulf Marvel. Simplex, Tyco and other brand names are trademarks of their owners and are used only to identify the products we supply.

13. Law and complaints

These terms are governed by the laws of the Kingdom of Saudi Arabia. Please contact us first with any complaint and we will do our best to resolve it. You can also contact the Ministry of Commerce.

14. Changes

We may update these terms. The version published on this page when you order applies to your order.

15. Contact

Email info@gulfmarvel.com or call +966 11 216 0987.